Experience the rich value provided by SAP Support

The SAP Service and Support portfolio is designed to enhance, enrich, and facilitate the implementation, adoption, and usage of our solutions throughout their lifecycles. To facilitate delivery and consumption, services are made available to customers by a large ecosystem.
With more than 8,000 support engineers on a global scale, the SAP support organization focuses on helping you to manage the application lifecycle, optimize solution performance, implement innovation, and realize the value of your investment in SAP software.

Discover our support offerings

Value of SAP Maintenance and Support

Two powerful sources of value for SAP customers: Innovation and value realization commitment. Read the blog by Michael Kleinemeier and learn how to detect untapped opportunities – covered by SAP Maintenance and Support!

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SAP Enterprise Support Value Maps

SAP Enterprise Support value maps are a new, innovative approach to leverage the SAP Enterprise Support offering. They are tailored to providing guidance for selecting the right service out of the SAP Enterprise Support offering at the right time, for the individual customer situation and addressing the needs of the organization’s individual roles.

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SAP Service and Support Center at SAPPHIRE NOW 2015

The SAP Service and Support Center at SAPPHIRE NOW in Orlando has been a huge success. Customers have been able to experience how SAP provides simple solutions for a rapidly changing world.

Thank you for joining SAPPHIRE NOW!

Transforming Your Business with SAP Support


Deutsche Postbank

When it comes to SAP software, Deutsche Postbank isn’t just any old customer. The bank, based in Bonn, Germany, and now part of the Deutsche Bank Group, was the first in the industry to work together with SAP to provide highly valuable input for a large number of the standard processes that SAP today supports for banks. This software landscape now represents the backbone for Deutsche Postbank’s business operations.

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Dansk Supermarked Group

This complexity makes for a host of IT challenges. A long-time SAP customer, DSG wanted a way to stay on top of help desk and incident management issues as it rolled out a standardized template for the SAP Solution Manager application manage- ment solution. This is why it implemented an operations control center as part of its SAP MaxAttention services – a premium support offering delivered by the SAP Active Global Support organization.

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Live Demo

SAP Solution Manager Live Demo System in the Cloud

Learn what everyone is talking about. Jump into the demo system and try out the new features and functionalities of SAP Solution Manager 7.1.

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Support Innovations give you more probabilities to run better

Maximize the value from our support offerings via the different tools, reports, programs, and methodologies we offer that help you to leverage the full potential of your software solutions.

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See what the SAP support community is saying


SAPPHIRE NOW 2015 - Collection of SAP Service and Support Blogs & Videos - by Benjamin Wilk

This SCN blog tracks all blog postings & videos representing SAP Service and Support topics online for SAPPHIRE NOW Orlando 2015. Please follow this link to stay up to date.


Run Simple with the Help of SAP Service and Support - by Oliver Huschke

Complexity is the single biggest challenge facing organizations today. Services and support from SAP help you address this challenge, focus on strategic opportunities, drive agility and growth and enable your organization to run simple. At SAPPHIRE NOW 2015 in Orlando you can experience how working with a single orchestrated structure will enable better, faster business outcomes while ensuring sustainable simplicity.


SAP Support Information You Can UseSAP Support Information You Can Use - by Kristen Scheffler

This SCN blog houses information relevant for users of SAP Support. It will be maintained and updated frequently to ensure you have the most current content available.