Experience the rich value provided by SAP Support

The SAP Service and Support portfolio is designed to enhance, enrich, and facilitate the implementation, adoption, and usage of our solutions throughout their lifecycles. To facilitate delivery and consumption, services are made available to customers by a large ecosystem.
With more than 8,000 support engineers on a global scale, the SAP support organization focuses on helping you to manage the application lifecycle, optimize solution performance, implement innovation, and realize the value of your investment in SAP software.

Discover our support offerings

Countdown to Simple with SAP Enterprise Support

The digital economy is taking off, and customers everywhere want a new type of experience – one that is streamlined, that keeps technology invisible, and that makes life easier. Your IT team wants to help your company deliver these experiences with offerings such as SAP S/4HANA and SAP HANA Enterprise Cloud services. But first you need to overcome the challenge of complexity – which is where SAP Enterprise Support services can help.

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Thanks for joining the global virtual SAP Enterprise Support day

More than 1100 SAP Enterprise Support customers registered for this event with an impressive amount of them participating at the live event.

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SAP Enterprise Support Value Maps

SAP Enterprise Support value maps are a new, innovative approach to leverage the SAP Enterprise Support offering. They are tailored to providing guidance for selecting the right service out of the SAP Enterprise Support offering at the right time, for the individual customer situation and addressing the needs of the organization’s individual roles.

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SAP Runs Simple with SAP ONE Support Launchpad

The SAP ONE Support launchpad provides user- centric and guided access to the next generation of Service and Support applications. The launchpad has been in use at more than 15,000 SuccessFactors customers since April 2015 and will be available for all large enterprise users from the end of October 2015.

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Transforming Your Business with SAP Support


Deutsche Postbank

When it comes to SAP software, Deutsche Postbank isn’t just any old customer. The bank, based in Bonn, Germany, and now part of the Deutsche Bank Group, was the first in the industry to work together with SAP to provide highly valuable input for a large number of the standard processes that SAP today supports for banks. This software landscape now represents the backbone for Deutsche Postbank’s business operations.

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Dansk Supermarked Group

This complexity makes for a host of IT challenges. A long-time SAP customer, DSG wanted a way to stay on top of help desk and incident management issues as it rolled out a standardized template for the SAP Solution Manager application manage- ment solution. This is why it implemented an operations control center as part of its SAP MaxAttention services – a premium support offering delivered by the SAP Active Global Support organization.

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Live Demo

SAP Solution Manager Live Demo System in the Cloud

Learn what everyone is talking about. Jump into the demo system and try out the new features and functionalities of SAP Solution Manager 7.1.

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Support Innovations give you more probabilities to run better

Maximize the value from our support offerings via the different tools, reports, programs, and methodologies we offer that help you to leverage the full potential of your software solutions.

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See what the SAP support community is saying


The Value of Maintenance and Support - Augusto Abbarchi

This SCN blog explains why the proactive maintenance and support provided by SAP is vital and appreciated by our customers: It helps enabling innovation while making sure that mission critical breakdowns are handled reliably.


Value of SAP Maintenance and Support - by Michael Kleinemeier

Two powerful sources of value for SAP customers: Innovation and value realization commitment. Read the blog by Michael Kleinemeier and learn how to detect untapped opportunities – covered by SAP Maintenance and Support!


Are you ready to Run Simple? - by Oliver Huschke

If change is constant, then business success means managing that change – constantly. You do it already for your business, and you also need to do it for IT. This is because more than ever, IT drives business value by helping you do what you do better and more efficiently. But as change accelerates and new technologies emerge faster than ever before, complexity – especially IT complexity – becomes the new challenge of the day.