SAP Digital Business Services: Making Digital Transformation Possible
Through our worldwide service and support, SAP Digital Business Services guides companies at every stage of their digital transformation: a new commercial model providing one simplified service portfolio, out of one global organization, and under one contract.
About SAP S/4HANA and its accelerated implementation
Watch Michael Kleinemeier, Member of the Executive Board, SAP SE, SAP Digital Business Services, talk about SAP S/4HANA and its accelerated implementation. In digital transformation speed is the most important KPI. The predefined SAP Value Assurance service packages for SAP S/4HANA allow us to quickly focus on the individual parts of the project and accelerate the implementation, while reducing risks in parallel.
Vodafone ensures a smooth go-live though the Innovation Control Center
Due to the use of the innovation control center approach delivered by SAP MaxAttention services, Vodafone was able to ensure a smoother implementation, reduction in the project risk, and optimization of business processes while migrating SAP CRM to SAP HANA’s platform.
Control center approach
SAP Digital Business Services: Support Evolves with SAP S/4HANA
In this exclusive SAP News interview, Michael Kleinemeier, Member of the Executive Board of SAP SE and Digital Business Services, talks about what’s behind the name change of SAP’s services and support organization, and how customers are accelerating digital transformation and business innovation using SAP Value Assurance services packages for SAP S/4HANA.
Transforming Your Business with SAP Digital Business Services
When it comes to SAP software, Deutsche Postbank isn’t just any old customer. The bank, based in Bonn, Germany, and now part of the Deutsche Bank Group, was the first in the industry to work together with SAP to provide highly valuable input for a large number of the standard processes that SAP today supports for banks. This software landscape now represents the backbone for Deutsche Postbank’s business operations.
Dansk Supermarked Group
This complexity makes for a host of IT challenges. A long-time SAP customer, DSG wanted a way to stay on top of help desk and incident management issues as it rolled out a standardized template for the SAP Solution Manager application manage- ment solution. This is why it implemented an operations control center as part of its SAP MaxAttention services – a premium support offering delivered by the SAP Active Global Support organization.
See what the community is saying
Shortly after SAPPHIRE NOW in 2018, independent research firm Forrester Research, Inc. has named SAP Digital Business Services a leader in providing services for next-generation SAP products in its recent report, “The Forrester Wave™: Services Providers For Next-Generation SAP Products, Q2 2018.” SAP Digital Business Services is ahead of its mission to help customers maximize value and succeed as intelligent enterprises.
Customers are expecting on-demand, personalized access to tech support in the same way they would be able to instantaneously call for a ride, or order their favorite article through an app. Next-Generation Support was designed with these specific needs in mind, and to meet the needs of younger, more digitally savvy employees spread across the globe.
New intelligent systems are emerging and growing at an accelerated pace. The Internet of Things, machine learning, artificial intelligence, Big Data, collaboration, cloud computing, predictive analytics, and more are empowering businesses to create business models that open previously untapped revenue streams and wowing customers and employees with better experiences.