SAP Preferred Care

Enhanced support to transition to digital business models

True support means collaboration and innovation to help you realize the value of all your software investments. The SAP® Preferred Care offering builds on SAP Enterprise Support services to address major transformations, such as deploying SAP S/4HANA software.

We believe that support should be an enabler that helps you meet your company goals for collaboration, empowerment, value realization, and mission-critical availability. Therefore, SAP Preferred Care offers support services that allow you to engage with experts, empower your people, realize value, innovate faster, and ensure business continuity.

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What You get with the Enhanced Support Offering



Plan your business with a designated customer success manager with functional and technical expertise who engages throughout the entire lifecycle — giving you quick access to experts and orchestrating remote enhanced incident handling. Get advice on how to best use available resources and avoid unnecessary efforts.


Achieve your business goals by accessing product experts for certain topic areas and enhancing operational excellence. With a focus on release optimization, testing best practices, and resource enablement in a cloud environment, or 1-year remote access to a product expert for a specific productive SAP software component in an on-premise environment, you can ensure business continuity and integration harmonization.

Innovation & Value Realization

Implement better and plan preventively around performance and stability through proactive service checks. Gain insight on new features and functionality through customized released notes to assist with faster adoption.

Mission Critical Support

Leverage enhanced service-level agreements during critical situations for even faster incident handling and corrective action.

“SAP is providing an exceptional support foundation for its customers and the SAP Preferred Care service is already a success on the market for our cloud customers, as it provides the next level of support.
Now we are expanding the harmonized support experience by making this offering and its benefits available for on-premise customers as well. The on-premise edition allows SAP customers to protect their digitization investments and affords them expanded value, greater flexibility and choice.”

Michael Rieder, senior vice president, Global Head of Enterprise Support & Premium Engagements, SAP SE.

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Optimize Your SAP Investment with an Enhanced Level of Support

The personalized engagement at the heart of SAP Preferred Care keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts.

“SAP  Preferred Care allows us to be more agile and innovative in system  administration and  incident  management, which means we can be more  responsive to our customers. This program is a mutual  partnership for success and has led to an excellent  implementation  project  and outcome with our  SAP  SuccessFactors  Solutions.”

Imran Syed, HR Systems Analyst, Caltex Australia Group

“Thanks to assistance from our customer success manager, we now have a fully  functional learning management system. Furthermore, the SAP Preferred Care  service was always timely and professional.”

Dave Joecks, HR Administrator, Accudyne Industries LLC

Get ready for Innovation

As you consider and introduce far-reaching solutions like the SAP S/4HANA suite, you can benefit from the enhanced level of support in SAP Preferred Care services that builds on top of SAP Enterprise Support.

  • Realize value quickly through smooth implementation of a major transformation
  • Optimize business continuity and lower operational costs
  • Minimize risk and cost of issues to further improve your bottom line

Set the stage for continued innovation in the future.

See what the SAP community is saying about SAP Preferred Care

SAP Offers Enhanced Support with New On-Premise Edition of SAP Preferred Care for SAP Enterprise Support - by SAP News Center

WALLDORF — SAP SE (NYSE: SAP) today announced the launch of the on-premise edition of SAP Preferred Care for SAP Enterprise Support, a new option for customers transitioning to digital business models.

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