What You get with the Enhanced Support Offering
Plan your business with a designated customer success manager with functional and technical expertise who engages throughout the entire lifecycle — giving you quick access to experts and orchestrating remote enhanced incident handling. Get advice on how to best use available resources and avoid unnecessary efforts.
Achieve your business goals by accessing product experts for certain topic areas and enhancing operational excellence. With a focus on release optimization, testing best practices, and resource enablement in a cloud environment, or 1-year remote access to a product expert for a specific productive SAP software component in an on-premise environment, you can ensure business continuity and integration harmonization.
Innovation & Value Realization
Implement better and plan preventively around performance and stability through proactive service checks. Gain insight on new features and functionality through customized released notes to assist with faster adoption.
Mission Critical Support
Leverage enhanced service-level agreements during critical situations for even faster incident handling and corrective action.
“SAP is providing an exceptional support foundation for its customers and the SAP Preferred Care service is already a success on the market for our cloud customers, as it provides the next level of support.
Now we are expanding the harmonized support experience by making this offering and its benefits available for on-premise customers as well. The on-premise edition allows SAP customers to protect their digitization investments and affords them expanded value, greater flexibility and choice.”
Michael Rieder, senior vice president, Global Head of Enterprise Support & Premium Engagements, SAP SE.
Optimize Your SAP Investment with an Enhanced Level of Support
The personalized engagement at the heart of SAP Preferred Care keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts.
“SAP Preferred Care allows us to be more agile and innovative in system administration and incident management, which means we can be more responsive to our customers. This program is a mutual partnership for success and has led to an excellent implementation project and outcome with our SAP SuccessFactors Solutions.”
“Thanks to assistance from our customer success manager, we now have a fully functional learning management system. Furthermore, the SAP Preferred Care service was always timely and professional.”
Get ready for Innovation
As you consider and introduce far-reaching solutions like the SAP S/4HANA suite, you can benefit from the enhanced level of support in SAP Preferred Care services that builds on top of SAP Enterprise Support.
- Realize value quickly through smooth implementation of a major transformation
- Optimize business continuity and lower operational costs
- Minimize risk and cost of issues to further improve your bottom line
Set the stage for continued innovation in the future.
See what the SAP community is saying about SAP Preferred Care
WALLDORF — SAP SE (NYSE: SAP) today announced the launch of the on-premise edition of SAP Preferred Care for SAP Enterprise Support, a new option for customers transitioning to digital business models.
The term “real time” is becoming real in ways no one ever imagined. Consumers make decisions at lightning speed, sifting through immense amounts of data from multiple devices and sources.
As fast-moving digital trends continue to impact companies and reshape entire industries, the whole notion of digital transformation is commanding the boardroom’s attention.