SAP Preferred Success Plan
Customers using SAP Preferred Success build on all the benefits of SAP Enterprise Support, cloud editions, enhanced by additional features designed to maximize the value of the
SAP cloud solution. SAP Preferred Success is the recommended go-to success plan for public cloud customers, offering focused-learning components, success resources, and
advanced features such as prioritized incident handling and advanced service level agreements. SAP Preferred Success features focus on driving cloud solution adoption and usage
across your organization. It includes metric-driven consumption planning and access to success resources, as well as best-practice guidance based on new and enhanced reporting of
SAP Preferred Success is an advancement and evolution of the SAP Preferred Care offering, and is currently available for SAP SuccessFactors, SAP Hybris Cloud for Customer, and
SAP S/4HANA Cloud customers.
Launch of the New SAP Success Plans for Cloud Solutions
Jacques Pommeraud, SVP, SAP Digital Business Services, Customer Success Group, provides some useful information on how to move successfully to the Cloud.
SAP Enterprise Support, cloud editions
The SAP Enterprise Support, cloud editions offering is our foundational success plan included with any cloud subscription you have from SAP. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy program. Capabilities include Next-Generation support functionality such as expert chat, schedule an expert and knowledge search.
Learn more about SAP Enterprise Support