SAP Success Plans

To help you maximize the value you get from cloud solutions from SAP, we’ve enhanced and simplified our portfolio of cloud services. We’ve designed these coordinated success resources to be affordable and easily accessible, whatever the size of your organization.

Our cloud success plans not only support and educate your users, they also facilitate successful cloud adoption across your business. Our proactive approach helps accelerate your return on investment and enable you to meet your cloud strategy goals.

SAP offers a range of customer success plans that suit a variety of cloud projects. Our success plans include the cloud edition of SAP Enterprise Support services and the SAP Preferred Success Plan, designed for customers using our public cloud solutions.

SAP Preferred Success Plan


Customers using SAP Preferred Success build on all the benefits of SAP Enterprise Support, cloud editions, enhanced by additional features designed to maximize the value of the
SAP cloud solution. SAP Preferred Success is the recommended go-to success plan for public cloud customers, offering focused-learning components, success resources, and
advanced features such as prioritized incident handling and advanced service level agreements. SAP Preferred Success features focus on driving cloud solution adoption and usage
across your organization. It includes metric-driven consumption planning and access to success resources, as well as best-practice guidance based on new and enhanced reporting of
usage information.

SAP Preferred Success is an advancement and evolution of the SAP Preferred Care offering, and is currently available for SAP SuccessFactors, SAP Hybris Cloud for Customer, and
SAP S/4HANA Cloud customers.

Launch of the New SAP Success Plans for Cloud Solutions

Jacques Pommeraud, SVP, SAP Digital Business Services, Customer Success Group, provides some useful information on how to move successfully to the Cloud.

SAP Enterprise Support, cloud editions

The SAP Enterprise Support, cloud editions offering is our foundational success plan included with any cloud subscription you have from SAP. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy program. Capabilities include Next-Generation support functionality such as expert chat, schedule an expert and knowledge search.


Learn more about SAP Enterprise Support