“With this latest expansion, SAP is now covering Concur solutions, SAP Ariba solutions and SAP Fieldglass solutions under the SAP ONE Support program. Cloud editions of SAP Enterprise Support are now available for these solutions at no additional cost. We are also adding a rich set of new options for hybrid landscape management powered by SAP Solution Manager and the SAP ONE Support Launchpad. This way, we continually improve our support offerings by taking the next steps in our journey to deliver our one-cloud customer experience to all our customers of cloud solutions from SAP, helping them to navigate their digital journey simply and efficiently.”
Michael Kleinemeier, member of the Executive Board of SAP SE, SAP Digital Business Services
Benefit from SAP Support in Hybrid Landscapes
Strategic digital business cannot be run in silos. Which is why SAP has always focused on harmonized support to help customers manage a hybrid business process landscape for a seamless support experience across a broad set of SAP solutions.
Protection of on-premise investments
Investments in SAP’s on-premise solutions stay protected and you will continue to receive industry-leading support for running and deploying SAP’s on-premise solutions. The on-premise support offerings and related service portfolio, methodology, and infrastructure will continue to be developed and enhanced.
SAP ONE Support is available through the SAP Enterprise Support offering. And should you have higher support needs you can continue to take advantage of the premium support engagements offerings, SAP Preferred Care and SAP MaxAttention.
SAP ONE Support enables you to focus more effectively on the business processes that drive business value – rather than the mechanics of the underlying technology.
Customers can find more details on the newly expanded SAP ONE Support Program at the SAP Support Portal