Become a Best-Run Business with Services and Support from SAP

At SAPPHIRE NOW take the opportunity to get to discover the latest business and technology innovations for tackling challenges ahead. Visit the Services and Support Experience Area and find out how SAP helps you actively start your transformation journey. Talk to our experts, get clear guidance and walk away with a plan. Hear directly from our customers on how we helped them achieve their goals.

Discover new business opportunities. Adopt faster with the help of new services, intelligent tools, and leading practices. Succeed with our help to not only become a best-run business, but to stay a best-run business.

Register now

Discover: Today

Accelerated Innovation and Guided Planning

Let us demonstrate how we turn thinking into doing through advisory services connecting business and IT, how we accelerate the creation of innovation prototypes (SAP Leonardo Services), and how we plan the customer journey (SAP Transformation Navigator, SAP Readiness Check) to enable digital business in leveraging SAP S/4HANA, SAP Leonardo, and SAP HANA Cloud Platform, including Machine Learning, Internet of Things, Industry 4.0, Big Data, and Digital Boardroom of the Future.

Adopt: Today

Accelerated Time-to-Value and Successful Safeguarding

Find out how we accelerate time-to-value for industries and lines of business using SAP Model Company, safeguard customer- or partner-led projects through SAP Value Assurance, and drive SAP-led projects with SAP Advanced Deployment services for SAP S/4HANA. Through SAP Leonardo Services we will show you how to take advantage of Machine Learning, Internet of Things, Industry 4.0, Big Data and Analytics, and how through SAP Digital Interconnect we provide cloud-based engagement services that enable enterprises to connect the “last mile” with their customers.

Succeed: Today

Maximized Value Realization and Innovation Readiness

We will show you how we help customers with their operations of hybrid solutions and our support offerings such as SAP Enterprise Support or platforms such as SAP Solution Manager to reduce complexity through optimization, standardization and automation. Discover how to maximize the value with the help of SAP Innovation and Optimization Pathfinder. We demonstrate the advantages of the Cloud (SAP S/4HANA Cloud, SAP SuccessFactors, SAP Hybris, and SAP HANA Enterprise Cloud) and show how SAP Preferred Success helps customers to increase their benefits of cloud offerings.

Want to learn more about these three areas? Click here and pass by the expert tables at our experience area

Discover: Today

Accelerated Innovation and Guided Planning

Discover Your Digital Enterprise Path

Meet your business and IT requirements, identify the value of transformation, and design the ideal application and technical architecture. Create an efficient transition plan with steps for preparation, functional design, and efficient implementation. Define your digital enterprise road map with SAP S/4HANA and the SAP Leonardo system.

Discover the Digital Strategy Advisory Service

Achieve your vision of the future with a clear strategy and business model. Obtain insights on the current state and upcoming goals for innovation and transformation, while identifying the next steps and closing gaps quickly to enable your journey to becoming a digital business.

Discover SAP Leonardo Services

Drive business outcomes by leveraging our edge technology and innovation expertise. Move from your business challenge to scaled implementation by making business sense and opportunity of edge technology with SAP Leonardo Services.

Discover with SAP Transformation Navigator

Support sound planning and decision-making in your digital transformation. Identify the best time to start your company’s digital future by using the SAP Transformation Navigator tool to generate a map of recommended SAP offerings. Use this free, self-service tool that is tailored to your business and leverages the capabilities of SAP S/4HANA.

Adopt: Today

Accelerated Time-to-Value and Successful Safeguarding

Adopt SAP S/4HANA

Realize value from your digital transformation by tailoring your digital road map with outcome-based services specific to your preferred engagement model, whether self-, partner-, or SAP-led. Harness the full potential of SAP S/4HANA with SAP Value Assurance service packages, the SAP Advanced Deployment service, or co-led implementation.

Adopt SAP S/4HANA with SAP Model Company

Reduce cost and risk while accelerating user adoption during innovation discovery, preparation, exploration, and realization. See how SAP Model Company services help you deploy solutions quickly and flexibly and give access to preassembled solutions and support for best-practice processes designed for specific industries and lines of business.

Adopt SAP Leonardo Services

Enhance your business outcomes and maximize the impact of your edge technology investments. Consider how you can define, accelerate, and scale your applied innovations by taking advantage of SAP Leonardo Services and our business and technology experts.


Adopt with SAP Solution Manager 7.2

Guide and enable your digital transformation journey with tools and support services that are designed for your unique business needs and that complement best practices. Leverage the full power of SAP Solution Manager to digitalize your business with SAP S/4HANA software and the SAP Leonardo digital innovation system.

Adopt with Tailor-Made Solutions

Solve your most complex business challenges, and blaze disruptive new trails. Bring your company’s vision to life by discovering, designing, developing, and maintaining unique and leading-edge solutions for the enterprise. Learn how your organization can achieve its goals with the expertise of the SAP Innovative Business Solutions organization.

Adopt Core and Edge Technologies

Run new productive processes with a proven approach to transforming your business. Simplify your digital landscape, stay close to standard, and minimize modifications by adopting a modern innovation strategy. Secure your journey to SAP S/4HANA and digital transformation by jump-starting business process design with best-practice packages.


Adopt Services for SAP HANA 2.0

Save costs and improve agility for digital transformation by optimizing your IT infrastructure. Create a technology strategy that considers recent innovations such as multitemperature data management, active/active read-enabled deployment, workload management of the SAP HANA database, and data capture and replay.

Adopt SAP SuccessFactors Solutions

Get the expert guidance you need to achieve predictable outcomes and faster time to value. Adopt SAP SuccessFactors solutions by using a range of services focused on strategy, deployment, and migration accelerators such as the SAP Model Company service for Human Resources and success plans.


Succeed: Today

Maximized Value Realization and Innovation Readiness

Succeed with SAP Enterprise Support

Engage in a proactive, modern, harmonized, and end-to-end support experience focused on innovation. Learn how to maximize your investment in SAP S/4HANA software, the SAP Leonardo digital innovation system, or cloud solutions from SAP by accessing the SAP Innovation and Optimization Pathfinder report and using SAP Enterprise Support offerings.

Succeed with Next-Generation Support

Experience how artificial intelligence and machine learning are simplifying support processes. Gain real-time interaction, direct access to experts from SAP, and support information that is available anytime, anywhere, and on any device. View hands-on demos of live support channels and built-in support that provide quick answers to your questions.

Succeed with a Hybrid Landscape

Achieve efficient and optimal operations with best practices. Explore guidance for hybrid solution operations by setting up an SAP Operations Control Center location. Discover the benefits of SAP Solution Manager to run and optimize your IT solutions.


Succeed with Two-Speed IT and Cybersecurity

Learn about continuous integration and delivery practices to run agile development processes. Get insights into how they can be the model for effective cybersecurity. Explore the SAP Cloud Trust Center site and find answers on how to design, build, and run SAP landscapes in a secure manner.

Succeed with Cloud Experts and Services

Secure success in the cloud for an outstanding user experience, strong adoption, and continuous innovation. Determine the right success plan with strategic and innovation services, which combine a wealth of cloud experience and expertise. Meet business objectives rapidly using data-driven actions to get the most out of the solution capabilities.

Succeed with User Onboarding and Enablement

Harness the power of your existing technology and help ensure your staff know how to use it best. Upskill in real time and stay current to help ensure productivity with your new or existing SAP solutions. Access embedded learning enablement in the moment of need with training content provided by SAP or your own custom training content.

Succeed with Key Implementation Skills

Power a winning business strategy and support your digital transformation. Make your workforce an invaluable asset and identify the skills that are critical in digital transformation. Learn how to accelerate onboarding, adoption, and ongoing proficiency among roles involved in implementation and deployment with tailored digital learning resources

Succeed with SAP Digital Interconnect

Achieve instant, bidirectional, and global reach. See how the SAP Digital Interconnect team uses SAP Digital solutions to extend SAP Hybris Marketing and SAP SuccessFactors solutions with short message services, e-mail, and social media. Simplify cellular and narrowband connectivity of the Internet of Things with a single contract and connection.

Best-Run Business Theater

Watch out for our keynote session in the Best-Run Business Theater

Wednesday, June 6 | 1:00pm-1:20pm SE61289
Michael Kleinemeier, Member of the Executive Board SAP Digital Business Services
Become an Intelligent Enterprise with Digital Business Services

Wednesday, June 6 | 4:30pm-4:50pm SE61551
Peter Maier, General Manager Energy and Natural Resources Industries, SAP
Chart Your Company’s Digital Journey with SAP Transformation Navigator

Thursday, June 7 | 1:00pm-1:20pm SE60592
Maggie Buggie, SVP SAP Leonardo Services, SAP Digital Business Services
Transform with Purpose Through SAP Leonardo Services

Thursday, June 7 | 1:30pm-1:50pm SE60593
Andreas Heckmann, SVP SAP Digital Business Services, Head of SAP Support
Transition from Ticket-Based Support to AI-Driven Real-Time Support Now

What you can expect at our experience area

Executive and Best-Run Business Sessions

Board Sessions

Date and TimeTitleSession ID
Wed, June 6:
1:00 – 1:20 p.m.
Become an Intelligent Enterprise with Digital Business Services
Speaker: Michael Kleinemeier
SE61289

Executive and Best-Run Business Sessions

Date and TimeTitleSession ID
Tue, June 5:
12:00 – 12:20 p.m.
Unleash Breakthrough Technologies to Create a Next-Generation Business
Speaker: Silvio Bessa
SE60594
Wed, June 6:
1:00 – 1:20 p.m.
Become an Intelligent Enterprise with Digital Business Services
Speaker: Michael Kleinemeier
SE61289
Wed, June 6:
4:30 – 4:50 p.m.
Chart Your Company’s Digital Journey with SAP Transformation Navigator
Speaker: Peter Maier
SE61551
Thu, June 7:
11:00 – 11:20 a.m.
Merge Technology with Human Experience for Success in the Cloud
Speaker: Jacques Pommeraud
SE60595
Thu, June 7:
11:30 – 11:50 p.m.
Adopt Instead of Adapt With the Fit-to-Standard Approach to Public Cloud
Speaker: Paul Helms
SE60981
Thu, June 7:
1:00 – 1:20 p.m.
Transform with Purpose Through SAP Leonardo Services
Speaker: Maggie Buggie
SE60592
Thu, June 7:
1:30 – 1:50 p.m.
Transition from Ticket-Based Support to AI-Driven Real-Time Support Now
Speaker: Andreas Heckman
SE60593

Customer Sessions

Date and TimeTitleSession ID
Tue, June 5:
12:30 – 12:50 p.m.
Realize Innovation with a Next-Generation Global Order and Supply System
Customers: Daimler AG
SE60610
Wed, June 6:
1:00 – 1:20 p.m.
Innovate and Modernize Your Business with Key Strategies and Technologies
Customers: CEMPRO, Johnsonville Foods, Mondelez
SE60610
Wed, June 6:
3:00 – 3:20 p.m.
Transform Your Demand-Driven Digital Supply Chain
Customer: Microsoft
SE61354
Wed, June 6:
3:30 – 3:50 p.m.
Transform and Improve your Finance Processes
Customer: PayPal
SE60608
Thu, June 7:
12:00 – 12:20 p.m.
Automate Data Collection from IoT Devices
Customer: Lockheed Martin Space Systems
SE60609
Thu, June 7:
3:00 – 3:20 p.m.
Anticipate Customer Needs by Embracing Digital Transformation
Customer: Stara
SE62040
Thu, June 7:
3:30 – 3:50 p.m.
Stay Competitive by Implementing a World-Class ERP System
Customer: CSL Behring
SE61999

ASUG Customer Sessions Related to SAP Digital Business Services

Date and TimeTitleSession ID
Tue, June 5:
11:00 – 12:00 p.m. – S331A
Migrating from SAP ERP Central Component 6.0 to SAP S/4HANA: Johnsonville’s Story
Customer: Johnsonville Foods
ASUG10015
Tue, June 5:
11:00 – 12:00 p.m. – S320H
PayPal Transforms Finance on the World’s Largest Single-Node SAP HANA Database
Customer: PayPal
ASUG11281
Tue, June 5:
11:00 – 12:00 p.m. – S320G
Transformation Journey for Financial Planning at Microsoft Using SAP Business Planning and Consolidation and Microsoft Azure
Customer: Microsoft
ASUG10964
Tue, June 5:
11:00 – 12:00 p.m. – S330A
Yard Processing with SAP Leonardo Internet of Things and SAP Yard Logistics
Speaker: SAP
ASUG10962
Tue, June 5:
12:30 – 01:30 p.m. – S310B
Automating Data Collection from IoT Devices in Manufacturing
Customer: Lockheed Martin
ASUG10575
Tue, June 5:
2:00 – 3:00 p.m. – S310B
3M: Business Innovation Without Disruption
Customer: 3M
ASUG11262
Tue, June 5:
2:00 – 3:00 p.m. – S330H
AIG’s Journey to SAP HANA and Amazon Web Services
Customer: AIG
ASUG11655
Tue, June 6:
3:15 – 4:15 p.m. – S330E
Lessons Learned from SAP Agricultural Contract Management at Cargill
Customer: Cargill
ASUG11003
Wed, June 6:
11:00 – 12:00 p.m. – S310G
A Customer’s Journey Implementing SAP S/4HANA
Customer: Mallinckrodt
ASUG10632
Wed, June 6:
1:00 – 2:00 p.m. – S319
Identify the Perfect Timing for Your Digital Transformation with SAP Transformation Navigator
Customer: EPI-USE Systems Limited
ASUG12115
Wed, June 6:
2:30 – 3:30 p.m. – S330C
Secure Supply Chain Through Serialization
Speaker: SAP
ASUG11094
Wed, June 6:
2:30 – 3:30 p.m. – S331D
Accelerating Early Engineering Product Lifecycle Costing with Machine Learning at AGCO
Customer: AGCO
ASUG11538
Wed, June 6:
4:00 – 5:00 p.m. – S330D
FirstEnergy’s Transformation to Establish a Customer Engagement Platform
Customer: FirstEnergy
ASUG11469
Thu, June 7:
11:00 – 12:00 p.m. – S310G
Simplify Development and Security Administration with SAP HANA Extended Application Services, Advanced Model
Customer: DowDupont
ASUG11819
Thu, June 7:
11:00 – 12:00 p.m. – S310D
BJ’s Wholesale Club Embarks upon a Journey to Virtual Assistant
Customer: BJ’s
ASUG10832
Thu, June 7:
11:00 – 12:00 p.m. – S310D
Effective Planning and Scheduling Using SAP Multiresource Scheduling 9.0 at Newmont Mining
Customer: Newmont Mining
ASUG11417
Thu, June 7:
11:00 – 12:00 p.m. – Roundtable 4
Roundtable: Tax Rebate Reporting Based on SAP Vehicle Insights
Customer: CITIC Pacific Mining
ASUG12077
Thu, June 7:
12:30 – 13:30 p.m. – S220E
Accelerating SAP S/4HANA Project with SAP Solution Manager Focused Build
Customer: Zurich NA
ASUG11630
Thu, June 7:
2:00 – 3:00 p.m. – S330B
Demand-Driven Digital Supply Chain Transformation with SAP Integrated Business Planning and SAP Ariba Solutions
Customer: Microsoft
ASUG10420
Thu, June 7:
2:00 – 3:00 p.m. – S331A
Industry 4.0: Digital Manufacturing at Caterpillar Using SAP Leonardo
Customer: Caterpillar Inc.
ASUG11202
Thu, June 7:
2:00 – 3:00 p.m. – S220E
Execution and Technical Implementation of SAP Promotion Management at BJ’s Wholesale Club
Customer: BJ’s
ASUG11270
Thu, June 7:
3:30 – 4:30 p.m. – S330F
SAP Hybris Cloud for Customer Enhances B2B Salesforce Effectiveness
Customer: BJ’s
ASUG10829

Services and Support schedule for Tuesday - June 5, 2018

Services and Support – Topic Area 1

TimeTitleSession ID
11:00 – 11:20 a.m.Become an Innovative Digital Leader by Going Beyond the PrototypeSE59065
11:30 – 11:50 a.m.Spur On Your Transformation Projects with a Model-Company ApproachSE59180
12:00 – 12:20 p.m.Develop Your Technical Skills with Digital Learning SolutionsSE59053
12:30 – 12:50 p.m.Embrace Next-Generation Support for the Digital EnterpriseSE59128
1:00 – 1:20 p.m.Implement the Digital Core and SAP Leonardo with SAP Solution ManagerSE59269
1:30 – 1:50 p.m.Determine Your Best Engagement Model for Implementation SuccessSE59062
2:00 – 2:40 p.m.Deploy Software with a Next-Generation Approach Using Model-Company ServiceSE59181
3:00 – 3:40 p.m.Inspire Your Vision for Digital Innovation with Real-Life Use CasesSE59066

Services and Support – Topic Area 2

TimeTitleSession ID
11:00 – 11:20 a.m.Discover IoT Connectivity Options for Utilities and ManufacturingSE59136
11:30 – 11:50 a.m.Access Continuous Delivery in Agile and Hybrid Solutions for Two-Speed ITSE59224
12:00 – 12:40 p.m.Develop a Data Volume Strategy for SAP S/4HANA in the Cloud and on PremiseSE59057
1:00 – 1:40 p.m.Expedite Your Implementation of SAP S/4HANA for Future SuccessSE59060
2:00 – 2:20 p.m.Check Readiness and Plan Early to Help Ensure Smooth Project ExecutionSE59139
3:00 – 3:20 p.m.Learn How Edgewell Personal Care Laid the Foundation for InnovationSE60861
3:30 – 3:50 p.m.Forge a Successful Adoption of SAP S/4HANA CloudSE59131

Services and Support – Topic Area 3

Date and TimeTitleSession ID
11:00 – 11:20 a.m.Experience the New Virtual ClassroomSE59054
11:30 – 11:50 a.m.Boost Innovation, Business Value, and IT OptimizationSE59127
12:00 – 12:20 p.m.Streamline Agile Innovation Projects and Implement Development OperationsSE59272
12:30 – 1:10 p.m.Profit from Project Implementation Experiences Centered Around SAP S/4HANASE59061
1:30 – 1:50 p.m.Facilitate Migration Projects with Advanced ToolsSE59417
2:00 – 2:20 p.m.Validate and Optimize Your Solution During Implementation to Mitigate RiskSE59064
2:30 – 2:50 p.m.Optimize Your Upgrade Path to SAP Solution Manager 7.2SE59275
3:00 – 3:20 p.m.Bring Efficient Monitoring and Exception Management to Hybrid LandscapesSE59271
3:30 – 3:50 p.m.Fast-Track Your Career with Certifications and Digital BadgesSE59055

Services and Support – Inspiration Theater

Date and TimeTitleSession ID
11:00 – 11:40 a.m.Transition Your Platform on Your Way to the Digital EnterpriseSE59221
12:00 – 12:40 p.m.Time Your Digital Transformation to Meet Your Unique Business NeedsSE59178
1:00 – 1:40 p.m.Stay Ahead of the Competition with Edge TechnologySE59497
2:00 – 2:40 p.m.Envision Innovation and Improve Value with Analytics and Design ThinkingSE59498
3:00 – 3:40 p.m.Make Your Architecture Landscape Cloud-Ready for Digital TransformationSE59223

Services and Support schedule for Wednesday - June 6, 2018

Services and Support – Topic Area 1

TimeTitleSession ID
11:00 – 11:20 a.m.Empower Yourself and Your Employees with Free Learning OpportunitiesSE59058
11:30 – 12:10 p.m.Advance Cybersecurity with Two-Speed ITSE59226
12:30 – 12:50 p.m.Systematize Your Business Processes While Transitioning to SAP S/4HANASE60566
1:00 – 1:20 p.m.Explore Our Road Map for SAP Solution ManagerSE59274
1:30 – 1:50 p.m.Accelerate Innovation and Make It RealSE59067
2:00 – 2:20 p.m.Rely on Support to Adopt SAP S/4HANA, SAP Leonardo, and More SolutionsSE59126
2:30 – 2:50 p.m.Transition to SAP S/4HANA with SAP Solution ManagerSE59270
3:00 – 3:40 p.m.Bring Digital Transformation to Life with Prepackaged Solutions for CloudSE59132
4:00 – 4:40 p.m.Develop Your Digital Transformation Culture with Cloud ServicesSE60569
5:00 – 5:20 p.m.Become an Innovative Digital Leader by Going Beyond the PrototypeSE59065
5:30 – 5:50 p.m.Establish a Successful Source-to-Pay ProgramSE61291

Services and Support – Topic Area 2

TimeTitleSession ID
11:00 – 11:20 a.m.Manage Critical Situations in Hybrid Landscapes with SupportSE59125
11:30 – 12:10 p.m.Optimize Hardware Investments for High-End SystemsSE59123
12:30 – 12:50 p.m.Achieve Global IoT Connectivity with a Single Contract and ConnectionSE59134
1:00 – 1:20 p.m.Kick-Start Your Digital Transformation Journey with Services and ToolsSE59063
1:30 – 1:50 p.m.Prepare Your Users to Optimize Public CloudSE60985
2:00 – 2:20 p.m.Secure Cloud Solution Adoptions in Regulated IndustriesSE61212
2:30 – 2:50 p.m.Embrace Next-Generation Support for the Digital EnterpriseSE59128
3:00 – 3:20 p.m.Spur On Your Transformation Projects with a Model-Company ApproachSE59180
3:30 – 3:50 p.m.Bring Efficient Monitoring and Exception Management to Hybrid LandscapesSE59271
4:00 – 4:20 p.m.Discover the Implementation Portal for SAP S/4HANA CloudSE59273
4:30 – 4:50 p.m.Check Readiness and Plan Early to Help Ensure Smooth Project ExecutionSE59139
5:00 – 5:20 p.m.Unlock More Effective Operations for Hybrid LandscapesSE60567
5:30 – 5:50 p.m.Experience Next-Generation Support in ActionSE59129

Services and Support – Topic Area 3

TimeTitleSession ID
11:00 – 11:20 a.m.Discover Applied Innovation with SAP Leonardo ServicesSE59500
11:30 – 11:50 a.m.Advance the Use of Standards and Best Practices for InnovationSE59137
12:00 – 12:20 p.m.Create a Path to Success with Digital Support OptionsnsSE59059
1:30 – 2:10 p.m.Transform Your HR Function Quickly with a Model-Company StrategySE59183
2:30 – 3:10 p.m.Expedite Your Implementation of SAP S/4HANA for Future SuccessSE59060
3:30 – 4:10 p.m.Adapt Your Post-Modern ERP and Transition to a Hybrid LandscapeSE59419
4:30 – 4:50 p.m.Kick-Start Your Digital Transformation Journey with Services and ToolsSE59063
5:00 – 5:20 p.m.Empower Your Workforce to Thrive with Fast SaaS AdoptionSE59133
5:30 – 5:50 p.m.Deploy Security and Audit Intelligence for Optimal Metrics and AnalysisSE61211

Services and Support – Inspiration Theater

TimeTitleSession ID
11:00 – 11:40 a.m.Plan Early and Prepare Thoroughly for a Smooth Project ExperienceSE59138
12:00 – 12:20 p.m.Realize New Business Models and Scale Innovative Culture and PracticesSE59047
12:30 – 12:50 p.m.Apply Edge Technology for Your IndustrySE59494
1:00 – 1:40 p.m.Maximize the Powerl of Machine LearningSE59495
2:00 – 2:20 p.m.Spark and Shape the Value of Digital TransformationSE59049
2:30 – 2:50 p.m.Make Business Sense and Opportunity of Edge TechnologySE59501
3:00 – 3:20 p.m.Strengthen Your Business with a Digital Innovation StrategySE59050
3:30 – 3:50 p.m.Create Smart Logistics Hubs with Edge TechnologySE59496
4:00 – 4:20 p.m.Reimagine Your Business with SAP Leonardo ServicesSE59499
4:30 – 4:50 p.m.Implement the Digital Core and SAP Leonardo with SAP Solution ManagerSE59269
5:00 – 5:40 p.m.Transition Your Platform on Your Way to the Digital EnterpriseSE59221

Services and Support schedule for Thursday - June 7, 2018

Services and Support – Topic Area 1

TimeTitleSession ID
11:00 – 11:20 a.m.Experience Next-Generation Support in ActionSE59129
11:30 – 11:50 a.m.Explore Our Road Map for SAP Solution ManagerSE59274
12:00 – 12:20 a.m.Advance the Use of Standards and Best Practices for InnovationSE59137
1:00 – 1:20 p.m.Manage Cybersecurity in Hybrid LandscapesSE59225
1:30 – 1:50 p.m.Validate and Optimize Your Solution During Implementation to Mitigate RiskSE59064
2:00 – 2:20 p.m.Determine Your Best Engagement Model for Implementation SuccessSE59062
2:30 – 2:50 p.m.Systematize Your Business Processes While Transitioning to SAP S/4HANASE60566
3:00 – 3:20 p.m.Revamp Your Sales Automation and Service ManagementSE59130
4:00 – 4:20 p.m.Navigate to Your Digital Future with SAP Transformation NavigatorSE59173
4:30 – 4:50 p.m.Spur Your Digital Transformation Journey with SAP S/4HANASE60982

Services and Support – Topic Area 2

Date and TimeTitleSession ID
11:00 – 11:20 a.m.Build an Operating Model for the External WorkforceSE61179
11:30 – 11:50 a.m.Empower Your Workforce to Thrive with Fast SaaS AdoptionSE59133
12:00 – 12:20 p.m.Drive innovation with SAP Leonardo, SAP Build and Design ThinkingSE61114
12:30 – 12:50 p.m.Access Continuous Delivery in Agile and Hybrid Solutions for Two-Speed ITSE59224
1:00 – 1:20 p.m.Boost Innovation, Business Value, and IT OptimizationSE59127
1:30 – 1:50 p.m.Discover the Implementation Portal for SAP S/4HANA CloudSE59273
2:00 – 2:40 p.m.Deliver Critical Messages Securely and Reliably with Cloud CommunicationsSE59135
3:00 – 3:20 p.m.Spark and Shape the Value of Digital TransformationSE59049
3:30 – 3:50 p.m.Accelerate HR Digital Transformation with Leading Practices and ProcessesSE60568
4:00 – 4:20 p.m.Prepare Your Users to Optimize Public CloudSE60985
4:30 – 4:50 p.m.Manage Cybersecurity in Hybrid LandscapesSE59225

Services and Support – Topic Area 3

Date and TimeTitleSession ID
11:00 – 11:20 a.m.Shift Your Employee Spend Management to the CloudSE61290
11:30 – 12:10 p.m.Deploy Software with a Next-Generation Approach Using Model-Company ServiceSE59181
12:30 – 12:50 p.m.Forge a Successful Adoption of SAP S/4HANA CloudSE59131
1:00 – 1:40 p.m.Profit from Project Implementation Experiences Centered Around SAP S/4HANASE59061
2:00 – 2:20 p.m.Standardize Your Finance IT LandscapeSE59418
2:30 – 2:50 p.m.Rely on Support to Adopt SAP S/4HANA, SAP Leonardo, and More SolutionsSE59126
3:00 – 3:20 p.m.Transition to SAP S/4HANA with SAP Solution ManagerSE59270
3:30 – 3:50 p.m.Accelerate Digital Transformation with Design-Led InnovationSE61159
4:00 – 4:20 p.m.Follow FitBit’s Path to the Adoption of a New ERP SystemSE62297
4:30 – 4:50 p.m.Set Up SAP S/4HANA with a Fully Activated ApplianceSE61084

Services and Support – Inspiration Theater

Date and TimeTitleSession ID
11:00 – 11:20 a.m.Navigate to Your Digital Future with SAP Transformation NavigatorSE59173
11:30 – 12:10 p.m.Maximize the Potential of Machine LearningSE59495
12:30 – 12:50 p.m.Apply Edge Technology for Your IndustrySE59494
1:00 – 1:40 p.m.Envision Innovation with Analytics and Design ThinkingSE59498
2:00 – 2:20 p.m.Make Business Sense and Opportunity of Edge TechnologySE59501
2:30 – 2:50 p.m.Reimagine Your Business with SAP LeonardoSE59499
3:00 – 3:20 p.m.Create Smart Logistics Hubs with Edge TechnologySE59496
3:30 – 3:50 p.m.Strengthen Your Business with a Digital Innovation StrategySE59050
4:00 – 4:40 p.m.Plan Early and Prepare Thoroughly for a Smooth Project ExperienceSE59138

Meet with our customers and experts

Customer Success Showcase Bar

This highly interactive discussion provides the opportunity to learn from your peers what it takes to adopt and support SAP solutions successfully. Ask questions of other SAP customers about their projects during scheduled 40-minute customer-to-customer group discussion sessions throughout SAPPHIRE.

Services and Support Expert Bar

Get direct guidance from SAP experts and ask questions in these highly interactive sessions. Have questions about how to move to SAP S/4HANA, take advantage of the cloud, innovate with SAP Leonardo or achieve continuous success? Ask the experts during scheduled 40-minute expert-to-customer group discussion sessions throughout SAPPHIRE.

Learn more about Customer Success Showcase Bar

Date and TimeTitleSession ID
Tue, June 5
11 - 1:30 p.m.
Deliver the Demand-Driven Supply Chain
Customer: Microsoft
SE62186
Tue, June 5
2:00 - 4:00 p.m.
Apply Proven Tools to Support Operations and Digital Transformation
Customer: Goodyear Tire and Rubber
SE62206
Wed, June 6
11:00 - 1:00 p.m.
Improve Planning and Reduce Salvage with Unified Demand Forecasting
Customer: BJ’s Wholesale Club
SE62187
Wed, June 6
11:00 - 1:00 p.m.
Increase Flexibility and Agility While Staying Innovative
Customer: Daimler
SE62189
Thu, June 7
11:00 - 1:00 p.m.
Build a Solid Foundation to Support the Future
Customer: Pepsi Bottling Venture
SE62248
Thu, June 7
2:00 - 4:00 p.m.
Reduce Your Risk When Innovating with New Technologies
Customer: Varian
SE62205
Thu, June 7
2:00 - 4:00 p.m.
Simplify Business Processes While Creating Information Transparency
Customer: Edgewell
SE62207

Learn more about Services and Support Expert Bar

Sessions offeredSession ID
Realize Innovation at Scale with Proven Leading Practices
SE62222
Move to the Cloud Quickly and Securely
SE62221
Know What It Takes to Transition to SAP S/4HANA
SE62220
Secure Continued Success with Intelligence and Consistency
SE62223