The best way to get the maximum impact
Exchange and get connected with SAP experts and interested customers
Fast, simpler, and more transparent identification through user-friendly procedure and clear execution plan
Centralized access point to all relevant and additional offerings
Time savings in case of critical situations including investment decisions at any time
SAP Enterprise Support Value Maps Approach
Part of the SAP Enterprise Support Academy
SAP Enterprise Support value maps provide a fourth access dimension and are organized by customer objectives, in addition to business roles, life-cycle phase, and delivery method.
Value Maps for Maximum Support Impact
Like a navigation system, our value maps help you identify the relevant support offerings out of the more than 1,100+ services and numerous tools and methodologies provided as part of SAP Enterprise Support.
Collaborate with SAP Experts and Other Customers
As part of the community, customers can ask questions and have open discussions which will be moderated from functional
SAP Enterprise Support focus advisors.
SAP Enterprise Support Value Maps
Federale Overheidsdienst Budget em Beheerscontrole (FOD B&B)
The Federale Overheidsdienst Budget em Beheerscontrole (FOD B&B) is located in Brussels and operates in the public sector. FOD B&B benefits from participating in the SAP Enterprise Support value map for Test Management. The participation in the program helped the customer to reduce the time to gain the required knowledge and skillset to implement Test Management by 50%.
We were planning an SAP archiving initiative and needed a cost-effective approach that utilized our annual maintenance investment. The SAP Enterprise Support value map for data-volume management service allowed us to choose the right SAP Enterprise Support offerings, provide feedback for improvement, and more effectively engage SAP Active Global Support. We have reduced our efforts to do these tasks by at least 50%.
We wanted to reduce the data volume in our SAP systems and took advantage of SAP´s data volume management value maps as recommended by the SAP Enterprise Support Advisory Center. As part of the project, SAP Solution Manager has become our main platform to manage our SAP IT infrastructure, which enables us to proactively and continuously manage the affected resources. After applying the recommendations received, we saved 1000 GB in SAP ERP, SAP BW, and SAP CRM, and reduced the monthly data growth in SAP ERP by about 25 GB.
To ensure a successful financial system migration from Oracle to SAP, we planned a data archiving project on our SAP ERP 6.0 system. So we participated in the pilot program for value maps in data volume management within SAP Enterprise Support. The value maps empowered us with various services, and we experienced a systematic approach to analyze our data growth and distribution using SAP Solution Manager 7.1. As a result, we reduced our project efforts by about 30%, and upon the completion of the project we expect a further reduction by at least 50%.``
The data growth on our SAP NetWeaver BW 7.3 system was increasing at an average of 40 GB per month, and the database size had reached 950 GB. With the guidance of our SAP Enterprise Support advisor, we chose the data volume management strategy service. After implementing the recommendations from the service, we managed to reduce our database size by 80%. We are happy with this unexpected result achieved by SAP’s recommendation, which not only saved us 850 GB of storage space, but also improved our overall system performance.
The biggest benefit I have gotten from the Security value map pilot has been this huge new reservoir of accurate resources. If I send a question to my advisor that he/she does not know, the advisor turns and refers the question to someone who does. I was happy to experience the meet the expert sessions and advise from the advisors. It was a great opportunity to get feedback from the experts in Germany, which has been difficult task in the past. With the current delivery format, the support is more personable. It feels like I have my own SAP contact that I can count on to point me in the right direction.
As part of our support engagement, we took advantage of the SAP Enterprise Support value map for monitoring and alerting, which significantly accelerated our project. After attending several SAP Enterprise Support Academy meet the expert sessions, collaborating peer-to-peer on SAP JAM, and benefiting of the expert-on-demand service, we reduced the time spent researching and analyzing issues by at least 30%. We will continue to utilize and support the SAP Enterprise Support value map concept.