es-day-graphic

Thanks for joining the global virtual

SAP Enterprise Support day

 

Digital transformation impacts all of you. There is not one single business that is facing a question of “whether” digital transformation happens – rather it’s a matter of “when” and “how.” More than 1,300 curious and SAP Enterprise Support-interested parties followed our call to join this event. The numbers speak for themselves: The great interest and commitment, along with the positive responses from the global SAP Enterprise Support community reconfirm the excellent results for the global virtual event.

 

Recordings available now


EMEA Region | Americas | APJ Region

EMEA Region

English

Time (GMT+1 | UTC+1) Topic
09:30 a.m. - 09:50 a.m. Welcome
10:00 a.m. - 10:45 a.m. Next-Generation Support – Live Business Needs Live Support
Customers demonstrate wide adoption and high satisfaction with SAP’s Next-Generation Support services. Did you know that these services are included at no additional cost across all support levels? In this session, learn how SAP is reimagining support to adapt to the digital enterprise. Hear about the unique real-time support channels, Schedule an Expert and Expert Chat, that offer direct interaction with our support experts for fast incident resolution and prevention. Learn about self-service support options and how machine learning will simplify support processes, strengthen proactive support, and prevent incidents.
11:00 a.m. - 11:45 a.m. Digital Innovation Starts with a Digital Core – Start your journey to SAP S/4HANA with SAP Enterprise Support
SAP S/4HANA, the new digital core that connects your enterprise with people, business networks, the Internet of Things, big data, and more, enables you to innovate, transform, and run ahead. One pivotal first step is to get insights on the benefits and to discover the value and key transformation steps of moving to SAP S/4HANA. Learn more about how SAP Enterprise Support can help you within your overall SAP S/4HANA end-to-end lifecycle. Understand the available roadmaps and offerings and how to access them. All successful IT projects require careful planning, which is key for SAP S/4HANA implementation projects. Set up and manage your projects effectively and capture numerous business benefits at the end.
12:00 p.m. - 12:45 p.m. Transform to become a truly digital business with SAP Leonardo and SAP Enterprise Support
SAP Leonardo, our digital innovation system, brings new technologies together and helps companies use them to drive business transformation. It integrates new technologies on the SAP Cloud Platform and offers design thinking services and expertise to help fast-track your innovation journey. Use the system to adopt new business models and capabilities rapidly and add future technologies as they emerge. Within this presentation, learn how SAP Enterprise Support will help you leverage the advantages of SAP Leonardo and how to use and integrate it effectively with SAP landscapes.
1:30 p.m. - 2:15 p.m. Drive collaboration between business and IT to improve company outcome
Are you fully leveraging your SAP solutions to enable your overall company strategy? Or are operational issues preventing IT from being a strategic partner to your business? Learn how to foster collaboration between lines of business and IT and support your company transition into the digital economy using free-of-charge tools from SAP.
2:30 p.m. - 3:15 p.m. Take advantage of the possibilities in the cloud with the help of SAP Enterprise Support
SAP as a cloud company, driven by SAP HANA in-memory technology, offers cloud apps (SaaS) for all lines of business, a market-leading cloud platform (PaaS), and flexible on-demand infrastructure (IaaS). SAP offers its support commitment across all products and solutions to provide the best support experience for our customers; regardless of how customers deploy their SAP solutions: in the cloud, on premise, or in hybrid scenarios. Join this session to understand how SAP Enterprise Support cloud edition helps you transition smoothly to the cloud, how to deliver value, and how to manage hybrid landscapes.
3:30 p.m. - 4:15 p.m. How SAP Solution Manager 7.2 supports the digital transformation
This session illustrates how SAP Solution Manager 7.2 supports the digital transformation. Experience the value of SAP Solution Manager for implementing and operating SAP S/4HANA and how SAP Solution Manager leverages SAP Activate and SAP Best Practices. Understand the value of SAP Solution Manager and how to upgrade to the latest version.

For those not able to participate at the event, the recordings are now available and accessible here.

Please have in mind, for accessing the recordings, you need to have signed up for Learning Hub of the SAP Enterprise Support Academy

If you need help with your S-User: Identify or request your S-User.

Russian

Time (MSK | UTC+3) Topic
09:30 - 09:50 Приветственное слово
10:00 - 10:45 Поддержка следующего поколения: современному бизнесу – современную поддержку
Поддержка следующего поколения от SAP была очень хорошо воспринята клиентами. Знаете ли вы, что для того, чтобы воспользоваться ей, не нужно дополнительных затрат? Из этой презентации вы узнаете, как SAP переосмыслил поддержку в условиях перехода к цифровому предприятию. Мы расскажем о таких каналах связи со службой поддержки в режиме реального времени, как чат с экспертом и планирование сессии с экспертом, которые позволяют напрямую взаимодействовать со специалистом и ускорить решение инцидента. Также вы узнаете о возможностях поддержки в формате сервисов самообслуживания и о том, как машинное обучение упростит процессы сопровождения, повысит проактивность и поможет предотвращать инциденты.
11:00 - 11:45 Цифровые инновации начинаются с «цифрового ядра» – начните свой путь к SAP S/4HANA с помощью SAP Enterprise Support
SAP S/4HANA, новое «цифровое ядро», объединяет корпоративные процессы с процессами управления персоналом, бизнес-сетями, интернетом вещей и большими данными, позволяя внедрять инновации, трансформироваться и быть впереди. Первый и стратегически важный шаг – проанализировать преимущества и выявить основные этапы трансформации, которые несёт в себе переход на SAP S/4HANA. Узнайте, как SAP Enterprise Support может помочь вам на протяжении всего жизненного цикла SAP S/4HANA. Мы расскажем о доступных дорожных картах и сервисах. Как для любого ИТ-проекта, для успешного внедрения SAP S/4HANA очень важным является тщательное планирование. Подготовьте проект и управляйте им эффективно, добиваясь значительных бизнес-результатов.
12:00 - 12:45 Как построить по-настоящему цифровой бизнес с SAP Leonardo и SAP Enterprise Support
SAP Leonardo – наша система цифровых инноваций, которая объединяет новые технологии и помогает компаниям использовать их для бизнес-трансформации. Она интегрирует технологии на базе платформы SAP Cloud Platform, а также предлагает сервисы дизайн-мышления и экспертизу для быстрого запуска и реализации вашего проекта инноваций. Воспользуйтесь ей для ускоренного внедрения новых бизнес-моделей и возможностей, а также новых технологий по мере их появления. Из этой презентации вы узнаете, как SAP Enterprise Support поможет использовать преимущества SAP Leonardo, как эффективно использовать эту систему и интегрировать в ландшафт SAP.
13:30 - 14:15 Поддержка взаимодействия ИТ и бизнеса для достижения лучших финансовых результатов
Настолько эффективно вы используете свои решения SAP для того, чтобы реализовать стратегию компании? Или операционные задачи и проблемы мешают службе ИТ стать стратегическим партнёром для бизнеса? Узнайте, как укрепить взаимодействие между бизнес-подразделениями и ИТ и способствовать переходу компании в мир цифровой экономики, используя бесплатные инструменты от SAP.
14:30 - 15:15 Воспользуйтесь возможностями облачных решений с помощью SAP Enterprise Support
SAP как облачная компания на базе технологий in-memory SAP HANA предлагает облачные приложения (SaaS) для всех направлений бизнеса, лидирующую на рынке облачную платформу (PaaS) и гибкую инфраструктуру, доступную по запросу (IaaS). SAP обеспечивает поддержку для всех продуктов и решений и стремится обеспечить наилучший возможный процесс и взаимодействие, независимо от способа развёртывания решений SAP: в облаке, локально или в гибридном сценарии. Присоединяйтесь к презентации и узнайте, как SAP Enterprise Support cloud edition помогает эффективно и плавно перейти в «облако», как получать из этого преимущества и как управлять гибридным ландшафтом.
15:30 - 16:15 Как SAP Solution Manager 7.2 помогает в цифровой трансформации
Узнайте из презентации, как SAP Solution Manager 7.2 помогает в цифровой трансформации. Мы расскажем, чем SAP Solution Manager полезен при внедрении и эксплуатации SAP S/4HANA и как используется методология SAP Activate и лучшие практики SAP. Мы покажем преимущества SAP Solution Manager и расскажем, что нужно для обновления до версии 7.2.

Для тех, кто не смог подключиться к онлайн трансляции, записи презентаций доступны здесь.

Обращаем Ваше внимание, что для доступа к материалам Вам нужно подписаться на раздел Learning Hub, который относится к SAP Enterprise Support Academy.

Если вам нужна помощь с S-пользователем, посетите страницу Identify or request your S-User.

Americas

americas

English

Time (EST | UTC-5) Topic
09:30 a.m. - 09:50 a.m. Welcome
10:00 a.m. - 10:45 a.m. Next-Generation Support – Live Business Needs Live Support
Customers demonstrate wide adoption and high satisfaction with SAP’s Next-Generation Support services. Did you know that these services are included at no additional cost across all support levels? In this session, learn how SAP is reimagining support to adapt to the digital enterprise. Hear about the unique real-time support channels, Schedule an Expert and Expert Chat, that offer direct interaction with our support experts for fast incident resolution and prevention. Learn about self-service support options and how machine learning will simplify support processes, strengthen proactive support, and prevent incidents.
11:00 a.m. - 11:45 a.m. Digital Innovation Starts with a Digital Core – Start your journey to SAP S/4HANA with SAP Enterprise Support
SAP S/4HANA, the new digital core that connects your enterprise with people, business networks, the Internet of Things, big data, and more, enables you to innovate, transform, and run ahead. One pivotal first step is to get insights on the benefits and to discover the value and key transformation steps of moving to SAP S/4HANA. Learn more about how SAP Enterprise Support can help you within your overall SAP S/4HANA end-to-end lifecycle. Understand the available roadmaps and offerings and how to access them. All successful IT projects require careful planning, which is key for SAP S/4HANA implementation projects. Set up and manage your projects effectively and capture numerous business benefits at the end.
12:00 p.m. - 12:45 p.m. Transform to become a truly digital business with SAP Leonardo and SAP Enterprise Support
SAP Leonardo, our digital innovation system, brings new technologies together and helps companies use them to drive business transformation. It integrates new technologies on the SAP Cloud Platform and offers design thinking services and expertise to help fast-track your innovation journey. Use the system to adopt new business models and capabilities rapidly and add future technologies as they emerge. Within this presentation, learn how SAP Enterprise Support will help you leverage the advantages of SAP Leonardo and how to use and integrate it effectively with SAP landscapes.
1:30 p.m. - 2:15 p.m. Drive collaboration between business and IT to improve company outcome
Are you fully leveraging your SAP solutions to enable your overall company strategy? Or are operational issues preventing IT from being a strategic partner to your business? Learn how to foster collaboration between lines of business and IT and support your company transition into the digital economy using free-of-charge tools from SAP.
2:30 p.m. - 3:15 p.m. Take advantage of the possibilities in the cloud with the help of SAP Enterprise Support
SAP as a cloud company, driven by SAP HANA in-memory technology, offers cloud apps (SaaS) for all lines of business, a market-leading cloud platform (PaaS), and flexible on-demand infrastructure (IaaS). SAP offers its support commitment across all products and solutions to provide the best support experience for our customers; regardless of how customers deploy their SAP solutions: in the cloud, on premise, or in hybrid scenarios. Join this session to understand how SAP Enterprise Support cloud edition helps you transition smoothly to the cloud, how to deliver value, and how to manage hybrid landscapes.
3:30 p.m. - 4:15 p.m. How SAP Solution Manager 7.2 supports the digital transformation
This session illustrates how SAP Solution Manager 7.2 supports the digital transformation. Experience the value of SAP Solution Manager for implementing and operating SAP S/4HANA and how SAP Solution Manager leverages SAP Activate and SAP Best Practices. Understand the value of SAP Solution Manager and how to upgrade to the latest version.

For those not able to participate at the event, the recordings are now available and accessible here.

Please have in mind, for accessing the recordings, you need to have signed up for Learning Hub of the SAP Enterprise Support Academy

If you need help with your S-User: Identify or request your S-User.

Spanish

Time (EST | UTC-5) Topic
9:30 a.m. - 09:50 a.m. Bienvenida
10:00 a.m. - 10:45 a.m. Next Generation Support – Negocio en movimiento, soporte en tiempo real
Nuestros clientes muestran una amplia adopción y alta satisfacción con los servicios de Next-Generation Support. ¿Sabía que estos servicios se encuentran incluidos sin costo adicional en todos los niveles de soporte? – Durante esta sesión, conocerá como SAP esta re-imaginando su soporte para adaptarse a la economía digital. Entérese sobre los canales de soporte en tiempo real como son el “Schedule an Expert” y el “Expert Chat” que ofrecen una interacción directa con nuestros expertos de soporte, para una prevención y resolución de incidentes más rápida. Conozca las opciones de soporte de autoservicio. Y obtenga una perspectiva de como el aprendizaje automático simplificará los procesos de soporte, fortalecerá el soporte proactivo y la prevención de incidentes.
11:00 a.m. - 11:45 a.m. La innovación Digital comienza con un Núcleo Digital - Comience su camino hacia SAP S/4HANA con Enterprise Support
SAP S/4HANA, el nuevo núcleo digital que conecta su organización con personas, negocios, redes, el internet de las cosas, big data y más, le permite innovar, transformar e ir más allá. Un primer paso fundamental es obtener información sobre los beneficios, descubrir el valor y los pasos clave para migrar a SAP S/4HANA. Aprenda más acerca de cómo SAP Enterprise Support puede ayudarlo dentro del ciclo de vida de principio a fin de SAP S/4HANA. Comprenda más sobre los esquemas de trabajo disponibles, así como las ofertas y la forma de obtenerlas. Al igual que para cada proyecto de TI exitoso, la planificación cuidadosa también es clave para los proyectos de implementación de SAP S/4HANA. Configure y administre sus proyectos de manera efectiva y obtenga numerosos beneficios comerciales al final.
12:00 p.m. - 12:45 p.m. La transformación para convertirse en una verdadera organización digital con SAP Leonardo y SAP Enterprise Support
SAP Leonardo, nuestro sistema de innovación digital, reúne las nuevas tecnologías y ayuda a las empresas a utilizarlas para impulsar la transformación del negocio. Integra nuevas tecnologías en SAP Cloud Platform ofreciendo servicios de design thinking y experiencia para ayudar a acelerar su viaje de innovación. Utilice el sistema para adoptar rápidamente nuevas capacidades, modelos comerciales y agregue las tecnologías futuras a medida que surjan. En esta presentación, aprenda más sobre como SAP Enterprise Support lo ayudará a aprovechar las ventajas de SAP Leonardo y cómo usar e integrar efectivamente con los entornos de SAP.
1:30 p.m. - 2:15 p.m. Impulse la colaboración entre negocio y TI para mejorar los resultados de su organización
¿Está usted aprovechando al máximo sus soluciones de SAP para habilitar la estrategia general de su compañía? ¿O bien, los problemas operativos impiden que TI sea un socio estratégico para su organización? Aprenda a promover la colaboración entre las líneas de negocio y TI, ayudando a su empresa a realizar la transición a la economía digital utilizando herramientas gratuitas de SAP.
2:30 p.m. - 3:15 p.m. Aproveche las posibilidades en la nube con la ayuda de SAP Enterprise Support
SAP como una compañía en la nube, impulsada por la tecnología SAP HANA in-memory, ofrece aplicaciones en la nube (SaaS) para todas las líneas de negocio, una plataforma en la nube líder de mercado (PaaS), y una infraestructura flexible bajo demanda (IaaS). SAP ofrece su compromiso de soporte en todos los productos y soluciones para proporcionar la mejor experiencia de soporte para nuestros clientes; independientemente de cómo los clientes implementen sus soluciones SAP: en la nube, en sitio o en escenario híbridos. Únase a esta sesión para conocer cómo “SAP Enterprise Support Cloud edition” ayuda a realizar una transición sin problemas a la nube , cómo ofrecer valor y cómo administrar sus infraestructuras híbridas.
3:30 p.m. - 4:15 p.m. Como SAP Solution Manager 7.2 apoya la transformación digital
En esta sesión aprenderá cómo SAP Solution Manager 7.2 apoya la transformación digital. Experimente el valor de SAP Solution Manager para implementar y operar SAP S/4HANA, y conozca cómo SAP Solution Manager aprovecha la metodología de “SAP Activate” y “SAP Best Practices”. Comprenda el valor de SAP Solution Manager y conozca lo qué necesita hacer para obtener la última versión.

Para aquellos que no pudieron participar en el evento, las grabaciones están ahora disponibles en el siguiente link: Grabaciones.

Por favor considere que para tener acceso a las grabaciones se requiere estar suscrito a la pla Learning Hub de SAP Enterprise Support Academy taforma de.

Si requiere ayuda con su S-User: Identifique o solicite su S-User.

Portuguese

Time (BRT | UTC+1) Topic
9:30 a.m. - 09:50 a.m. Abertura/Discurso Inicial
10:00 a.m. - 10:45 a.m. Next-Generation Support – Necessidades do seu negócio atendidas em tempo real
Os clientes vêm mostrando ampla adoção e satisfação com a nova geração de serviços de suporte da SAP (Next-Generation Support). Você sabia que esses serviços estão incluídos sem custo adicional em todos os níveis de suporte? - Nesta sessão, descubra como a SAP está “re-imaginando” seu suporte, adaptando-se ao movimento de transformação digital. Entenda os canais de suporte em tempo real tais como o “Schedule an Expert” e o “Expert Chat”, que oferecem interação direta com nossos especialistas para prevenção e rápida resolução de incidentes. Conheça as opções de autoatendimento para temas de suporte, e tenha uma visão de como o Machine Learning vai simplificar os processos de suporte, fortalecer o suporte proativo e evitar incidentes.
11:00 a.m. - 11:45 p.m. Inicie a sua jornada para o SAP S/4HANA com o apoio do SAP Enterprise Support
SAP S/4HANA, o novo núcleo digital que conecta sua empresa com pessoas, redes de negócios, Internet de Coisas, Big Data e ainda lhe permite inovar, transformar e evoluir o seu negócio. Um primeiro passo crucial é obter informações sobre os benefícios, descobrir o valor e os principais passos da transformação ao migrar para o SAP S/4HANA. Saiba mais sobre como o SAP Enterprise Support pode ajudá-lo ao longo de todo o ciclo de vida da solução e compreenda como as ofertas disponíveis podem ajudá-lo na conquista dos seus objetivos. Assim como para qualquer projeto de TI bem-sucedido, um planejamento detalhado é fundamental para projetos de implementação SAP S/4HANA. Gerencie seus projetos de maneira efetiva e obtenha inúmeros benefícios para o seu negócio!
12:00 p.m. - 12:45 p.m. Transforme-se para tornar ser uma companhia digital com apoio do SAP Leonardo e SAP Enterprise Support
O SAP Leonardo, nosso sistema de inovação digital, une novas tecnologias e ajuda as empresas a usá-las como impulsionador da transformação do seus negócios. A plataforma integra as novas tecnologias do SAP Cloud Platform, oferece serviços de Design Thinking além da expertise necessária para ajudar a acelerar a sua jornada de inovação. Use o sistema para adotar rapidamente novos modelos de negócios, capacidades e tecnologias futuras à medida que as mesmas surjam. Nesta apresentação, descubra sobre como o SAP Enterprise Support irá ajudá-lo a aproveitar as vantagens do SAP Leonardo, como usar e integrar efetivamente a solução com o seu ambiente SAP.
1:30 p.m. - 2:15 p.m. Melhore os resultados da sua organização promovendo a colaboração entre as áreas de TI e negócios
A utilização das soluções SAP estão alinhadas com a estratégia global da sua companhia? Ou, as questões operacionais impedem a TI de ser um parceiro estratégico para sua empresa? Saiba como promover a colaboração entre as linhas de negócios e TI ,e como ajudar a transição da sua empresa para a economia digital usando ferramentas gratuitas da SAP.
2:30 p.m. - 3:15 p.m. Aproveite as possibilidades da Nuvem com a ajuda do SAP Enterprise Support
A SAP como uma empresa em nuvem orientada pela tecnologia SAP HANA in-memory, oferece soluções em nuvem (SaaS) para todas as linhas de negócios, uma plataforma na nuvem que é líder em mercado (PaaS) e uma solução de infra-estrutura sob demanda (IaaS). A SAP compromete-se com o suporte em todos os produtos e soluções para fornecer a melhor experiência para nossos clientes; independentemente de como os mesmos implementam suas soluções SAP: na nuvem, On-Premise ou em cenários híbridos. Junte-se a nós para descobrir como a edição de nuvem do SAP Enterprise Support, o SAP Enterprise Support Cloud Edition, apoia na adoção de soluções na nuvem bem como no gerenciamento de ambientes híbridos.
3:30 p.m. - 4:15 p.m. Entenda como o SAP Solution Manager 7.2 suportará a transformação digital do seu negócio
Saiba nesta sessão como o SAP Solution Manager 7.2 suporta a transformação digital das companhias. Experimente o valor do SAP Solution Manager para implementar e operar o SAP S/4HANA e saiba como o SAP Solution Manager alavanca a utilização do SAP Activate e das SAP Best Practices. Compreenda o valor do SAP Solution Manager e entenda o que você precisa para atualizar para a versão mais recente.

Para aqueles que não puderam participar do evento, as gravações estão agora disponíveis e podem ser acessadas aqui.

Por favor notem que, para acessar as gravações, é necessário ter se registrado para o Learning Hub do SAP Enterprise Support Academy.

Se você precisa de assistência relacionada ao seu usuário, favor verificar a seguinte página: Identifique ou Solicite o seu S-User.

APJ-Region

English

Time (SGT | UTC+8) Topic
09:30 a.m. - 09:50 a.m. Welcome
10:00 a.m. - 10:45 a.m. Next-Generation Support – Live Business Needs Live Support
Customers demonstrate wide adoption and high satisfaction with SAP’s Next-Generation Support services. Did you know that these services are included at no additional cost across all support levels? In this session, learn how SAP is reimagining support to adapt to the digital enterprise. Hear about the unique real-time support channels, Schedule an Expert and Expert Chat, that offer direct interaction with our support experts for fast incident resolution and prevention. Learn about self-service support options and how machine learning will simplify support processes, strengthen proactive support, and prevent incidents.
11:00 a.m. - 11:45 a.m. Digital Innovation Starts with a Digital Core – Start your journey to SAP S/4HANA with SAP Enterprise Support
SAP S/4HANA, the new digital core that connects your enterprise with people, business networks, the Internet of Things, big data, and more, enables you to innovate, transform, and run ahead. One pivotal first step is to get insights on the benefits and to discover the value and key transformation steps of moving to SAP S/4HANA. Learn more about how SAP Enterprise Support can help you within your overall SAP S/4HANA end-to-end lifecycle. Understand the available roadmaps and offerings and how to access them. All successful IT projects require careful planning, which is key for SAP S/4HANA implementation projects. Set up and manage your projects effectively and capture numerous business benefits at the end.
12:30 p.m. - 1:15 p.m. Transform to become a truly digital business with SAP Leonardo and SAP Enterprise Support
SAP Leonardo, our digital innovation system, brings new technologies together and helps companies use them to drive business transformation. It integrates new technologies on the SAP Cloud Platform and offers design thinking services and expertise to help fast-track your innovation journey. Use the system to adopt new business models and capabilities rapidly and add future technologies as they emerge. Within this presentation, learn how SAP Enterprise Support will help you leverage the advantages of SAP Leonardo and how to use and integrate it effectively with SAP landscapes.
1:30 p.m. - 2:15 p.m. Drive collaboration between business and IT to improve company outcome
Are you fully leveraging your SAP solutions to enable your overall company strategy? Or are operational issues preventing IT from being a strategic partner to your business? Learn how to foster collaboration between lines of business and IT and support your company transition into the digital economy using free-of-charge tools from SAP.
2:30 p.m. - 3:15 p.m. Take advantage of the possibilities in the cloud with the help of SAP Enterprise Support
SAP as a cloud company, driven by SAP HANA in-memory technology, offers cloud apps (SaaS) for all lines of business, a market-leading cloud platform (PaaS), and flexible on-demand infrastructure (IaaS). SAP offers its support commitment across all products and solutions to provide the best support experience for our customers; regardless of how customers deploy their SAP solutions: in the cloud, on premise, or in hybrid scenarios. Join this session to understand how SAP Enterprise Support cloud edition helps you transition smoothly to the cloud, how to deliver value, and how to manage hybrid landscapes.
3:30 p.m. - 4:15 p.m. How SAP Solution Manager 7.2 supports the digital transformation
This session illustrates how SAP Solution Manager 7.2 supports the digital transformation. Experience the value of SAP Solution Manager for implementing and operating SAP S/4HANA and how SAP Solution Manager leverages SAP Activate and SAP Best Practices. Understand the value of SAP Solution Manager and how to upgrade to the latest version.

For those not able to participate at the event, the recordings are now available and accessible here.

Please have in mind, for accessing the recordings, you need to have signed up for Learning Hub of the SAP Enterprise Support Academy.

If you need help with your S-User: Identify or request your S-User.

Chinese

Time (CST | UTC+8) Topic
9:30 a.m. - 09:50 a.m.
欢迎致辞
10:00 a.m. - 10:45 a.m.
下一代支持——适用于实时业务的现场支持
SAP的下一代支持服务获得了客户们的广泛好评,但是您是否了解这些服务对于所有级别的客户均不会收取额外的费用呢? 在这一节课程中,您将了解到 SAP如何帮助企业重塑数字化商业架。了解我们特有的,为了预防和快速解决问题而设立的,提供与我们的支持专家的直接互动交流的实时支持渠道。了解自助服务支持了解机器学习是如何简化支持过程,加强积极支持和预防事件发生的。
11:00 a.m. - 11:45 a.m.
始于以数字为核心的数字化创新——与SAP企业级支持一起,开启您的 SAP S/4HANA 之旅
SAP S/4HANA作为一个新型数字核心:它将您的企业与人、业务网络、物联网、大数据等连接起来,帮助您创新、转型和超越。其中一个首要步骤就是去了解和发现迁移到SAP S/4HANA的收益和价值、以及主要的迁移路线。在本次分享(讲座)中,您会了解更多有关SAP 企业级支持在SAP S/4HANA端到端全生命周期中,如何为您提供帮助、以及可用路线图和实现方法。就如每个成功的IT项目一样,缜密规划也是SAP S/4HANA实施项目的关键。它将有效地为您启动和管理项目,最终帮您获得巨大的商业利益。
12:30 p.m. - 1:15 p.m.
通过SAP Leonardo 和企业级支持转变为真正的数字化业务
我们的数字创新系统SAP Leonardo将新技术融合在一起,帮助企业利用这些技术推动业务转型。SAP Leonardo在SAP云平台上集成了新技术,并提供设计思维服务和专业知识,帮助您快速踏上创新之旅。使用SAP Leonardo,快速采用新的商业模式和功能,及时添加新出现的未来技术。在本次分享(讲座)中,您将进一步了解SAP企业级支持如何帮助您充分利用SAP Leonardo的优势,以及如何有效使用和整合SAP环境。
1:30 p.m. - 2:15 p.m.
推动IT部门和业务部门的合作以提升公司的经营成果
学习充分利用SAP解决方案来帮助您的公司建立总体战略,了解如何促进业务部门和IT部门之间的协作,并通过使用SAP的免费工具来帮助您的公司向数字化经济转型。
2:30 p.m. - 3:15 p.m.
SAP企业级支持助力挖掘云端解决方案强劲优势
SAP作为一家由SAP HANA内存技术驱动的云计算公司,为所有业务领域提供云应用(SaaS)、市场领先的云平台(PaaS)以及灵活的按需基础架构(IaaS)。不管客户如何部署其SAP解决方案:在云端、在内部还是在混合方案中, SAP都为所有产品和解决方案提供支持承诺,为我们的客户提供最佳的支持体验。加入本次会议,了解SAP 企业级支持云端版本如何帮助您顺利过渡到云,如何交付价值以及如何管理混合场景。
3:30 p.m. - 4:15 p.m.
SAP Solution Manager 7.2 助力企业数字化转型
在本节中学习SAP Solution Manager 7.2如何帮助企业实现支持数字化转型。体验SAP Solution Manager在实施和运维SAP S/4 NANA过程中的重要性,并了解SAP Solution Manager如何利用SAP Activate和SAP最佳实践。了解SAP Solution Manager的价值,并学习如何升级到最新版本。

对于那些由于各种原因而不能参加的客户,我们为您精心准备了线上日活动的录音,您可以通过点击此处来聆听当天的活动内容。

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